Return policy

You can return a product purchased from us within 14 days from the date of delivery.

If you wish to return a product that you have purchased from our online store, the complete set of the package must be returned, including the invoice, additional attributes with discount codes and all gifts received with the order.

The next step is to request a return by filling out a return form that you can download here. Send us the filled in document at info@3dmorphlab.com. Once completed and submitted, the form will be reviewed and has to be approved before the item can be sent back.

Return and acceptance of a product may be refused by 3DMorphLab in the event that the product is not in good condition. This can be expressed in: damage of the packaging, traces of use, physical damage, deformations of the product, incomplete packaging of the product or missing accompanying documentation supplied with the order.

A returned product by a customer is refunded to a bank account provided by the customer via bank transfer, within 14 days after 3DMorphLab accepts the returned product. If the customer wishes, the returned item can be replaced with another product/products.

For additional information of how we process your orders, please see our Terms & Conditions.

The customer is responsible for all transport costs for returning the product.