Terms and Conditions




Art. 1. These general terms and conditions are intended to regulate the relationship between Outsource Grid EOOD, Sofia, 15-17 Tintyava Str., hereinafter referred to as SUPPLIER for short, and the customers, hereinafter referred to as USERS, of the electronic store https:/ /3dmorphlab.com/, hereinafter referred to as “ELECTRONIC STORE”.


Art. 2. Information according to the Electronic Commerce Act and the Consumer Protection Act:

1. Name of the Supplier: Outsource Grid OOD

2. Headquarters and management address: Sofia, 15-17 Tintyava Str.

3. Address for exercising the activity: Sofia, 15-17 Tintyava Str.

4. Correspondence details: Sofia, 15-17 Tintyava Str.

5. Entry in public registers: EIK BG 203728518

6. Certificate number for personal data administrator No. (not subject to mandatory registration)

7. Supervisory bodies: (1) Commission for the Protection of Personal Data Address: Sofia 1592, “Prof. Tsvetan Lazarov” No. 2, phone: (02) 940 20 46 fax: (02) 940 36 40 Email: kzld@government.bg, kzld@cpdp.bg Website: www.cpdp.bg

(2) Consumer Protection Commission Address: 1000 Sofia, Slaveykov Sq. No. 4A, floors 3, 4 and 6, phone: 02 / 980 25 24 fax: 02 / 988 42 18 hotline: 0700 111 22 Website : www.kzp.bg8. Registration under the Value Added Tax Act No. BG203728518


Art. 3. The electronic store is available at the Internet address https://3dmorphlab.com/, through which Users have the opportunity to conclude contracts for the purchase and sale and delivery of the goods offered by the ELECTRONIC STORE, including the following:

1. To register and create a profile for browsing the ELECTRONIC STORE and using the additional services for providing information;

2. To make electronic statements in connection with the conclusion or execution of contracts with the ELECTRONIC STORE through the interface of the ELECTRONIC STORE page available on the Internet;

3. To enter into contracts for the purchase and sale and delivery of the goods offered by ELECTRONIC STORE;

4. To make any payments in connection with the concluded contracts with the ELECTRONIC STORE, according to the payment methods supported by the ELECTRONIC STORE.

5. To receive information about new goods offered by ELECTRONIC STORE;

6. To review the goods, their characteristics, prices and terms of delivery;

7. To be notified of the rights arising from the law primarily through the interface of the ELECTRONIC STORE page on the Internet;

8. To exercise the right of withdrawal from the contract concluded at a distance for the goods offered by the Supplier, for which the right of withdrawal from the contract is applicable;

Art. 4. The Supplier delivers the goods and guarantees the rights of the Users provided for by law, within the framework of good faith, accepted in practice, consumer or commercial law criteria and conditions.

Art. 5. (1) The Users enter into a contract for the purchase and sale of the goods offered by the ELECTRONIC STORE through the Supplier’s interface, available on its website or another means of remote communication. (2) By virtue of the purchase contract concluded with the Users – sale of goods, the Supplier undertakes to deliver and transfer ownership to the User of the goods specified by him through the interface. (3) The Users pay the Supplier remuneration for the delivered goods according to the conditions set on ELECTRONIC STORE and these general terms and conditions. The remuneration is in the amount of the price announced by the Supplier at the address of the ELECTRONIC STORE on the Internet. (4) The Supplier delivers the goods requested by the Users within the terms and under the conditions set by the Supplier on the website of the electronic store and according to these general terms and conditions. (5) The price for the delivery is determined separately and explicitly from the price of the goods.

Art. 6. (1) The User and the Supplier agree that all statements between them in connection with the conclusion and execution of the sales contract can be made electronically and through electronic statements within the meaning of the Electronic Document and Electronic Signature Act and Art. 11 of the Law on Electronic Commerce. (2) It is assumed that the electronic statements made by the Users of the site were made by the persons indicated in the data provided by the User during registration, if the User has entered the corresponding name and password for access .


7. (1) In order to use the ELECTRONIC STORE to conclude contracts for the purchase and sale of goods, the User should enter a name and password of his choice for remote access, in cases where the electronic store requires registration. (2) The name and password for remote access are determined by the User, through electronic registration on the Provider’s website. (3) By filling in his data and pressing the “Yes, I accept” or “Registration” buttons, the User declares that he is familiar with these general conditions , agrees with theirs (4) The Provider confirms the registration made by the User by sending a letter to the electronic address specified by the User, to which information on activation of the registration is also sent. The User confirms the registration and conclusion of the contract through an electronic reference in the letter notifying him of the completed registration sent by the Provider. After the confirmation, the User’s account is created and a contractual relationship arises between him and the Supplier. (5) When registering, the User undertakes to provide correct and up-to-date data. The User promptly updates the data specified in his registration in case of change. (6) In order to use the full functionality of the Supplier’s electronic store, the User undertakes to register on the electronic store’s website. The Supplier is not responsible if, due to lack of registration, the User could not use the full functionality of the electronic store, including in relation to exercising rights under the contract, the possibility of claiming a lower price and other similar functions. 7) These general terms and conditions can be accepted by the Users even without registration in the ELECTRONIC STORE through an express declaration of will, including through the ELECTRONIC STORE website.

Art. 8. (1) The electronic address provided during the initial registration of the User, as well as any subsequent electronic address used for the exchange of statements between the User and the Provider, is a “Primary electronic address” within the meaning of these general terms and conditions. The User has the right to change his Main Contact Email Address. (2) Upon receipt of a request to change the Main Contact Email Address, the Provider sends a request for confirmation of the change. The request for confirmation is sent by the Provider to the new Primary contact email address specified by the User. (3) The change of the Primary contact email address is carried out after confirmation by the User, expressed through a reference contained in the request for confirmation sent by the Provider to the specified by The User’s new Main contact e-mail address. (4) The Provider informs the User about the change by means of an e-mail sent to the User’s specified Main contact e-mail address before making the change under para. 2.(5) The Provider shall not be liable to the User for unlawfully changing the Primary Contact Email Address. (6) The Provider may require the User to use the Primary Contact Email Address in specific cases.


Art. 9. (1) Users primarily use the interface of the Provider’s page to conclude contracts for the purchase and sale of the goods offered by the Provider in an ELECTRONIC STORE. (2) The contract is concluded in the Bulgarian language. (3) The contract between the Supplier and the User represents the current general terms and conditions available on the ELECTRONIC STORE website. (4) Party to the contract with the Supplier is the User according to the data provided during registration and contained in the User’s personal profile. For the avoidance of doubt, these are the data with which an account was created with the Provider. (5) The Provider includes in the interface of its Internet page, technical means for identifying and correcting errors when entering information, before the statement to conclude the contract is made .(6) This contract is considered concluded from the moment the User registers with the Provider or accepts the general conditions in another express way, including through a statement on the Provider’s website. The contract for the purchase and sale of goods is considered concluded from the moment of its application by the User through the interface of the Supplier. (7) For the conclusion of this contract and for the conclusion of the contract for the purchase and sale of goods, the Supplier expressly notifies the User in an appropriate way by electronic means. (8) The statement of conclusion of the contract and the confirmation of its receipt are considered received when their addressees have the opportunity to access them. (9) The supplier delivers the goods to the address indicated by the Users and is not responsible in the event that the addresses indicated by the Users data is false or misleading.

Art. 10. (1) Users conclude the purchase and sale contract with the Supplier according to the following procedure: Registering in the ELECTRONIC STORE and providing the necessary data, if the User has not yet registered in the ELECTRONIC STORE or by requesting a product without registration ;Entering the system for placing orders on the ELECTRONIC STORE by identifying with a name and password and another means of identification;Selecting one or more of the goods offered on the ELECTRONIC STORE and adding them to a list of goods for purchase;Providing data for making the delivery; Choice of method and moment and payment of the price. Confirmation of the order; (2) Users can conclude the contract of purchase and sale with the Supplier even without registration, using the relevant functionality in the electronic store interface


Art. 11. The rules of this section VI of these general terms and conditions apply to Users who, according to the data specified for the conclusion of the sales contract or during the registration in the ELECTRONIC STORE, it can be concluded that they are users within the meaning of the Law for consumer protection, the Electronic Commerce Act and/or Directive 2011/83/EC of the European Parliament and of the Council of October 25, 2011.

Art. 12. (1) The main characteristics of the goods offered by the Supplier are defined in the profile of each product on the ELECTRONIC STORE website. (2) The price of the goods including all taxes is determined by the Supplier in the profile of each product on the ELECTRONIC STORE website .(3) The value of the postal and transport costs, not included in the price of the goods, is determined by the Supplier and is provided as information to the Users at one of the following moments before concluding the contract:- In the profile of each of the goods on the Supplier’s website of an ELECTRONIC STORE;- When selecting the goods for concluding the contract for purchase and sale; (4) The method of payment, delivery and execution of the contract is determined in the present general terms and conditions, as well as the information provided to the User on the Supplier’s website. 5) The information provided to the Users under this article is current at the time of its visualization on the Supplier’s website before the conclusion of the purchase and sale contract. (6) The Supplier shall falsely indicates the conditions for delivery of individual goods on its website. (7) The supplier indicates before concluding the contract the total value of the order for all the goods contained therein. (8) Users agree that all the information required by the Consumer Protection Act may be provided through the E-STORE platform interface or e-mail.

Art. 13. (1) The User agrees that the Supplier has the right to accept advance payment for the contracts concluded with the User for the purchase and sale of goods and their delivery. (2) The User chooses independently whether to pay the Supplier the price for delivery of the goods before or at the time of their delivery.

Art. 14. (1) The user has the right, without owing compensation or a penalty and without giving a reason, to withdraw from the concluded contract within 14 days, counting from the date of acceptance of the goods, using the single contract withdrawal form available on the website of the Supplier. Information on exercising the right of withdrawal is available on the Supplier’s website. Users can also use another unambiguous statement that can be recorded on a durable medium. (2) The right of refusal under para. 1 does not apply in the following cases: 1. for the delivery of goods made to the order of the user or according to his individual requirements; 2. for the delivery of goods which, due to their nature, may deteriorate in quality or have a short shelf life; 3. for the delivery of sealed goods which have been unsealed after their delivery and cannot be returned for hygiene or health protection reasons;4. for the delivery of goods which, after being delivered and due to their nature, have been mixed with other goods from which they cannot be separated; 5. for the delivery of sealed sound or video recordings or sealed computer software which have been unsealed after delivery;6. for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts for the delivery of such publications; (3) When the Provider has not fulfilled its obligations to provide information, defined in the Consumer Protection Act, the User has the right to opt out from the concluded contract within a period of up to one year and 14 days, counted from the date of receipt of the goods. When the information is provided to the user within the opt-out period, the same begins to run from the date of its provision. The user has the right to make the opt-out statement under this article directly to the Provider through the single contract opt-out form available on the Provider’s website .(4) When the User has exercised his right of withdrawal from the contract at a distance or from the contract off-premises, the Supplier shall reimburse all sums received from the User, including delivery costs, without undue delay and no later than 14 days from from the date on which he was notified of the User’s decision to withdraw from the contract. The supplier refunds the amounts received using the same means of payment used by the user in the initial transaction, unless the user has expressed his express consent to use another means of payment and provided that this is not associated with costs for the user. (5) In case ofexercising the right of refusal, the costs of returning the delivered goods are at the user’s expense and the costs of returning the goods are deducted from the amount that the User has paid under the contract. The Supplier has no obligation to reimburse the additional costs of delivery of the goods when the User has expressly chosen a method of delivery of the goods other than the cheapest type of standard delivery offered by the Supplier. (6) The User undertakes to store the goods received by the Supplier and to ensure the preservation of their quality and safety during the term under para. 1.(7) The User may exercise his right to withdraw from the contract with the Supplier by making a written statement to the Supplier using the standard contract withdrawal form available on the ELECTRONIC STORE website. (8) When the Supplier has not offered to collect the goods himself , it may withhold payment of the sums to the User until it receives the goods or until the User provides proof that it has sent the goods back, whichever occurs first.

Art. 15. (1) The term of delivery of the goods and the starting moment from which it runs is determined for each good separately when concluding the contract with the user through the Supplier’s website, unless the goods are ordered in one delivery. (2) In the event that the user and the Supplier have not set a delivery time, the delivery time of the goods is 30 working days, counted from the date following the sending of the user’s order to the Supplier through the e-shop site. (3) If the Supplier cannot fulfill the contract because of this , that he does not have the ordered goods, he is obliged to notify the User of this and to refund the sums paid by him.

Art. 16. (1) The Supplier hands over the goods to the consumer after certifying the fulfillment of the requirements for providing information to the consumer according to the Consumer Protection Act. (2) The Consumer and the Supplier certify the circumstances under para. 1 in writing at the time of delivery by handwritten signature, unless otherwise agreed. (3) The User and the Supplier agree that the requirements under para. 1 will be complied with if the authentication is performed by a person who, according to the circumstances, can be inferred to pass on the information to the user – a party to the contract.


Art. 17. The Supplier delivers and hands over the goods to the User within the time limit specified at the conclusion of the contract.

Art. 18. The User must inspect the goods at the time of delivery and handover by the Supplier and if it does not meet the requirements, notify the Supplier immediately.


Art. 19. (1) The Provider takes measures to protect the User’s personal data in accordance with the Personal Data Protection Act. (2) For reasons of security of the Users’ personal data, the Provider will only send the data to an e-mail address that has been indicated by the Users at the time of registration. (3) The Provider accepts and announces on its website a Policy for the protection of personal data. (4) The Users agree that the Provider has the right to process their personal data necessary for the fulfillment of orders in the electronic store and performance of the contract.

Art. 20. (1) At any moment, the Provider has the right to require the User to identify himself and to certify the authenticity of each of the circumstances and personal data announced during registration. (2) In the event that for some reason the User has forgotten or has lost his name and password, the Provider has the right to apply the announced Procedure for lost or forgotten names and passwords.


Art. 21. (1) These general terms and conditions may be amended by the Provider, of which the latter will notify all registered Users in an appropriate manner. (2) The Supplier and the User agree that any addition and amendment to these general terms and conditions will be effective against the User after the Supplier has expressly notified him and if the User does not state within the 30-day period granted to him that he rejects them. (3) The User agrees that all statements of the Provider in connection with the amendment of these general conditions will be sent to the e-mail address specified by the User during registration. The user agrees that e-mails sent pursuant to this article do not need to be signed with an electronic signature in order to be effective against him. Art. 22. The supplier publishes these general terms and conditions on its website together with all additions and amendments to them.


Art. 23. The present general terms and conditions and the User’s contract with the Supplier are terminated in the following cases: upon termination and declaration of liquidation or declaration of bankruptcy of one of the parties to the contract; by mutual agreement of the parties in writing; unilaterally, with notice from each of the parties in case of non-fulfilment of the obligations of the other party; in case of objective impossibility of any of the partiesto fulfill his obligations under the contract; in case of seizure or sealing of the equipment by state authorities; in case of deletion of the User’s registration on the ELECTRONIC STORE website. In this case, the concluded but unfulfilled sales contracts remain in force and are subject to execution; in the case of exercising the right of refusal according to Art. 55, para. 1 of the Consumer Protection Act. In this case, only the contract for the delivery of the relevant ordered goods is terminated, if the right to withdraw from the contract is applicable for the relevant category of goods.


Art. 24. The possible invalidity of any of the provisions of these general conditions will not lead to the invalidity of the entire contract.

Art. 25. The laws of the Republic of Bulgaria shall apply to matters not settled in this contract, related to the implementation and interpretation of this contract.

Art. 26. All disputes between the parties under this contract will be resolved by the competent court or the Consumer Protection Commission.